Brochures
About EastLink and payment options
Tolls
Tag installation instructions
Your tag should beep each time you pass under a tolling gantry.
One tag beep means your tag has been detected correctly. No action required.
Three tag beeps means your account balance is low. It's time to make a top up payment.
Four tag beeps means your account has been suspended. You need to buy an EastLink trip pass to pay for your EastLink trip. You must also separately make sufficient payment on your account to reactivate it for future trips. (If you hear four tag beeps on another tollway, e.g. CityLink, you need to contact that tollway operator to buy the appropriate pass for that tollway, e.g. contact Transurban Linkt to buy a CityLink pass.)
No tag beeps means your tag may be faulty or may not be correctly installed in your vehicle. For tag faults, contact your tolling account provider.
Forms
Customer service agreements
The following Customer Service Agreements were updated on 6 January 2020 to include reference to the EastLink Customer Advocate:
