Positions Vacant
We currently have the following positions vacant:
We are seeking one IT Security Specialist (full time).
The IT Security Specialist is responsible for providing advice and guidance on Information Technology and Operational Technology security, including the design and implementation of security controls. The IT Security Specialist will contribute to the delivery of the security program and the continual improvement of ConnectEast’s security posture, including adherence to Payment Card Industry Data Security Standards and protection of customer data in accordance with the Privacy Act (as amended from time to time). The IT Security Specialist will ensure that employees understand and adhere to necessary policies and procedures to maintain information security.
Key responsibilities include:
Assist in maintaining compliance with Payment Card Industry Data Security Standards
Provide technical advice and guidance on security controls for IT/OT systems and networks
Drive continuous improvement in cyber security by identifying areas of risk
Identify and prepare detailed security requirements for projects
Conduct internal security compliance audits; provide recommendations to mitigate identified issues
Assist in preparation for external compliance audits and evidence collection
Assist in simulated security crisis management exercises, red teaming and phishing campaigns
Assist in preparing business cases and statements of work for security projects
Evaluate and provide recommendations for security products and solutions
Promote a security awareness culture through regular reminders, updates and insights; Develop security awareness training material; Conduct occasional training sessions on a selected topic
Remaining current with cyber security technology, practices and key threats to provide informed decision-making and minimise cyber security incidents
Create security policies, standards and procedures
Assist in troubleshooting security issues including root cause analysis and strategies to minimise future events
Assist with user testing (Security related) as required
Understanding of vulnerability assessments and penetration testing and advising on resolution and mitigation
Conduct research on emerging threats, provide guidance on security products, services and standards to protect our systems, networks and data
Undertake cyber security risk assessments; analyse business impacts and exposure based on emerging security threats, vulnerabilities and risks
For details about this position, including how to apply, please read the following:
We are seeking one End User Support Engineer (full time).
The End User Support Engineer is responsible for providing technical service and support to all EastLink departments and staff for all Information & Technology (ICT) systems in use by the company. This role is responsible for ensuring the smooth operation and production support of EastLink’s telephony system and its associated subsystems which includes:
Assessing and evaluating desktop incidents and problems for root cause analysis and correct resolution.
Diagnosis, resolution and implementation of solutions to reported issues encountered by users in the Applications environment.
Diagnosis, resolution and implementation of solutions to reported issues encountered by users and work with third parties to deliver telephony support (including IVR).
The primary purpose of the End User Support Engineer is to:
Liaise with vendors and business owners on the installation of bug fixes, installation/testing of patches, version upgrades and on application issues to ensure the best possible outcome for the business.
Liaise with Managed Service providers and vendors to ensure all infrastructure is maintained at the required firmware/operating system to ensure full vendor support.
Adhere to Change Management guidelines and to ITIL standards for ticket management & resolution.
Adhere to Problem Management, investigate problems to determine root cause and ensure required changes are implemented as required and lessons learned documented.
Ensure PC builds adhere to established procedures and undergo thorough testing and validation before being handed over to staff.
Ensure all Desktop Support documentation is updated and current.
Develop and maintain system documentation per agreed standards.
Work with the business to determine specific requirements for enhancements to the desktop, applications, telephony system and/or subsystems.
Assist in user account administration.
Provide after-hours production support as required.
Participate in the planning, development, implementation and maintenance of appropriate Disaster Recovery and Business Continuance Plans for all critical systems.
Ensure backup and emergency-related processes and procedures are in place for the telephony environment to minimise the potential for error or data loss.
For details about this position, including how to apply, please read the following:
We are seeking multiple Customer Service Operators (casual).
Join the EastLink team as a Customer Service Operator!
Are you ready to kickstart an exciting career where every day brings new challenges and opportunities to shine? EastLink is looking for enthusiastic Customer Service Operators to join our dynamic team in Ringwood on a casual basis!
Why EastLink?
EastLink is one of Melbourne's major motorways, providing vital connections across the eastern and south-eastern suburbs. Known for our safety and efficiency, we’re committed to maintaining our reputation through exceptional customer service.
What We're Looking For:
We’re seeking individuals who thrive in a fast-paced environment, are passionate about delivering excellent customer service and have the ability to navigate multiple software platforms. If you have a positive attitude and a willingness to learn, you’re exactly who we want – no call centre experience necessary!
Your Role:
As a Customer Service Operator, you will be the vital link between EastLink and our valued customers. Handling inbound calls, assisting with enquiries, and ensuring every interaction leaves a positive impression. With support from our amazing team leaders and coaches, you will never feel alone in your journey.
Why you will love working with us:
Prime Location: Conveniently located in Ringwood, just a stone's throw from public transport.
No Weekend Work: Our call centre operates Monday to Friday, from 7am to 6pm – leaving your weekends and public holidays free!
Comprehensive Training: Kick off your career with two weeks of full-time paid training, ensuring you're ready to excel.
In addition, you will also receive and have access to:
Employee Toll Reimbursement: Save on travel costs when you use EastLink.
Health and Wellbeing Program: Stay healthy with our supportive initiatives.
Rewards and Recognition: Get acknowledged for your hard work and dedication.
Ongoing Training: Keep learning and growing with us.
Employee Assistance Program (EAP): Access support whenever you need it.
Competitive Salary: Enjoy an attractive pay package.
Ready to take the next step?
For details about this position, including how to apply, please read the following:
We are seeking one Environmental & Sustainability Coordinator (full time).
About the role:
As the Environment & Sustainability Coordinator, you will manage and contribute to our environmental projects while implementing and delivering sustainability initiatives that support our sustainability goals. You will ensure compliance with Climate Related Financial Disclosure requirements and oversee public sustainability reporting and investor disclosure processes. Reporting to the General Manager, you will have the authority to initiate actions consistent with corporate policy and strategic direction.
Key responsibilities:
Field Works: Manage projects, conduct audits, and resolve environmental incidents.
Government and Regulators: Manage EPA licence conditions and relationships with regulatory bodies.
External Reporting: Collect data for disclosures, prepare sustainability reports, and respond to investor requests.
Climate Risk Management: Manage the Climate Risk and Opportunity Register and support climate risk activities.
Sustainability Strategy: Assist in achieving goals, manage risks, and develop strategies.
Internal Engagement: Promote sustainability and deliver information programs to staff.
Qualifications:
Tertiary qualification in Environmental Science, Sustainability, or related discipline.
ISAP accreditation is desirable.
For details about this position, including how to apply, please read the following:
Environmental & Sustainability Coordinator - Employment Information Kit
