Positions Vacant
We currently have the following positions vacant:
We are seeking one IT Security Specialist (full time).
The IT Security Specialist is responsible for providing advice and guidance on Information Technology and Operational Technology security, including the design and implementation of security controls. The IT Security Specialist will contribute to the delivery of the security program and the continual improvement of ConnectEast’s security posture, including adherence to Payment Card Industry Data Security Standards and protection of customer data in accordance with the Privacy Act (as amended from time to time). The IT Security Specialist will ensure that employees understand and adhere to necessary policies and procedures to maintain information security.
Key responsibilities include:
Assist in maintaining compliance with Payment Card Industry Data Security Standards
Provide technical advice and guidance on security controls for IT/OT systems and networks
Drive continuous improvement in cyber security by identifying areas of risk
Identify and prepare detailed security requirements for projects
Conduct internal security compliance audits; provide recommendations to mitigate identified issues
Assist in preparation for external compliance audits and evidence collection
Assist in simulated security crisis management exercises, red teaming and phishing campaigns
Assist in preparing business cases and statements of work for security projects
Evaluate and provide recommendations for security products and solutions
Promote a security awareness culture through regular reminders, updates and insights; Develop security awareness training material; Conduct occasional training sessions on a selected topic
Remaining current with cyber security technology, practices and key threats to provide informed decision-making and minimise cyber security incidents
Create security policies, standards and procedures
Assist in troubleshooting security issues including root cause analysis and strategies to minimise future events
Assist with user testing (Security related) as required
Understanding of vulnerability assessments and penetration testing and advising on resolution and mitigation
Conduct research on emerging threats, provide guidance on security products, services and standards to protect our systems, networks and data
Undertake cyber security risk assessments; analyse business impacts and exposure based on emerging security threats, vulnerabilities and risks
For details about this position, including how to apply, please read the following:
We are seeking one Business Analyst Lead (full time).
The Business Analyst Lead has a broad scope which includes rolling your sleeves up and assisting the team to get tasks such as testing completed, as well as mentoring and guiding the team to help them grow their skills and confidence.
Key responsibilities include:
Assist the Application Manager in preparing activity plans and schedules.
Lead the business analyst team when required to do so to complete change programs and actively coach and mentor members of the business analyst team to provide them with information, techniques, instruction, feedback, and encouragement to maximise their success in the role and to improve team performance.
Proactively develop processes and procedures to ensure consistently high-quality business analysis and change outcomes.
Monitor ticket queue and respond promptly to issues raised in the tolling system.
In conjunction with other staff and suppliers, monitor and investigate the cause and effect of issues within the Tolling System.
Be an active participant in scoping studies and workshops, cost estimation, and business case development.
Act as technical liaison between the business and the system delivery team to identify and elaborate on all processes such that all requirements are accurately defined.
Initiate and coordinate system enhancements including the prioritisation of competing system changes, testing plans, and their execution.
Manage the process of accepting new tolling system versions through the test, acceptance, and release process.
Based on specification documents; prepare test plans and cases.
Raise defects back to suppliers as required as issues become apparent in testing.
Contribute to meetings during which the suitability and fit for purpose of new software releases will be assessed.
Work with other staff and suppliers to draw up implementation and rollback plans for the deployment of new software releases.
Develop manual workarounds (where required) to support operational activities.
For details about this position, including how to apply, please read the following:
We are seeking one Computer System Operator (full time).
We are looking for a dynamic individual to join our IT team our ensure that our customer billing and tolling systems remain operational, 24 hours a day, 7 days a week, 365 days a year. Reporting to our Computer System Operator Team Lead, this full time position will provide an excellent opportunity for the incumbent to apply their prior experience and knowledge while working closely with our external providers and vendors as well as our internal departments.
Due to the nature of the company’s activities, this position is part of a shift roster system providing 18 / 7 / 365 coverage, supporting all business systems and functions.
Key responsibilities include:
Optimise business processes to further improve efficiency and stabilisation.
Regularly review and update existing operations and IT support processes to ensure ongoing appropriateness.
Proactively identify, document and implement automation solutions to both existing and new systems and/or processes
Engage and communicate with internal and external stakeholders where needed and seek guidance from IT Operations Team Leader as required.
Ensure all agreed Service Level Agreements with the business are met.
Follow and adhere to all the daily system checklists and procedures.
Ensure the workload automation toolset (Control-M) is functioning as expected; all scheduled daily activities complete correctly and action all applicable alerts and notifications when they occur.
Provide advice for configuration changes, functional changes and other improvements to operational processes to support ConnectEast business units.
Provide input and expert guidance to all non-standard operational related activities including release management, new operation schedules, outages (planned and unplanned) and general operational activities.
Ensure all system and environmental alarms have been actioned in accordance with relevant support staff and processes.
Assist in the planning and scheduling of planned outages and rescheduling of activities in the event of unplanned outages.
Participate in the planning, development, implementation and maintenance of appropriate Disaster Recovery and Business Continuance Plans for all critical systems.
Investigate and gather information as required to assist in the resolution of incidents and/or problems.
Maintain confidentiality, security and integrity with regard to the information being processed, stored or accessed.
We are seeking one Business Analyst (full time).
The primary purpose of the Business Analyst role is to be the functional expert in several business areas that support the EastLink’s tolling system and be the point of contact between the business and external parties in relation to the delivery of solution. The successful candidate will need to:
Understand the structure, policies, and operations of EastLink
Be competent in analysing and troubleshooting issues with EastLink’s tolling system
Recommend solutions that enable EastLink to achieve its goals
Work to implement those solutions.
Key responsibilities include:
Be responsible for the development of functional change within the tolling system
Based on specification documents, prepare test plans and cases for each change
Test new versions of tolling system components through the test, acceptance, and release processes
Monitor the problem and incident ticket queue and respond promptly to issues raised in the tolling system
Assist the Application Manager in preparing activity plans and schedules for tolling system changes
Be an active participant in scoping studies and workshops, cost estimation, and business case development
Act as technical liaison between the business and the system delivery team to identify and elaborate on all processes such that all requirements are accurately defined.
For details about this position, including how to apply, please read the following:
We are seeking Customer Service Operators (full time).
The Customer Service Operator will be the first point of contact for EastLink’s customers by handling a variety of inbound calls, providing information and resolving customer queries regarding EastLink’s products and services and wherever possible, handle the customer query in the one call or interaction.
Key responsibilities for this position include:
Provide timely, accurate and friendly assistance to ConnectEast customers and the general public for all enquiries via telephone or email if task requires.
Identify and access relevant system applications and retrieve, view and change system files in relation to:
o account enquiries
o payment methods
o payment assistance
o concessions
o trip calculations
o campaign and product enquiries
Deliver first class customer service ensuring customer expectations are exceeded
Understand and apply knowledge on the policies, procedures and work instructions provided by EastLink.
Participate willingly and positively in the orientation and training of team members in specific areas and providing support as required.
Contribute to, or participate in, any projects and initiatives within the Contact Centre team where the opportunity arises.
Participate in initiatives and contribute suggestions for improvements and/or efficiencies to enable ongoing quality improvement.
Fully participate as a member of the Customer Services team, undertaking all tasks while maintaining positive working relationships with other staff members and internal and external customers.
For details about this position, including how to apply, please read the following:
