Complaints

Making it right when things go wrong

Despite our best intentions, there may be occasions when you are not entirely satisfied. We respect your right to complain and we approach these situations as opportunities for us to learn from your experience and improve our service. If you have a problem we would like to know about it, so we can build a better business.

Our Customer Service team is empowered to take the necessary steps to resolve most concerns you might have.

If you have a complaint, please contact us directly and we will do our best to resolve it for you.

EastLink Customer Advocate

If you are unhappy with the outcome of your complaint, you may contact the EastLink Customer Advocate to review the outcome of your complaint.

Please note that the EastLink Customer Advocate cannot investigate or make a finding in relation to infringement penalty notices or fines issued by Victoria Police. In those cases you should follow the instructions provided with the infringement penalty notice or fine and contact Fines Victoria directly by phone on (03) 9200 8111 or by mail to Fines Victoria, GPO Box 1916, Melbourne VIC 3001.