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Important reminder for account holders
Every time you login, check that the vehicles listed on your account are up to date:
If you don’t remove a vehicle that has been sold, you could be paying for the new owner’s tolls.
If you don’t add a new vehicle, you could receive toll invoices with additional fees.
Always ensure that the class of the tag fitted in any vehicle is exactly the same class as the vehicle. The class of the tag is printed on each tag:
CAR = Car
LCV = Light Commercial Vehicle
HCV = Heavy Commercial Vehicle
The Minimum Annual Tag Usage Amount is $31.12 in EastLink tolls for each LCV tag and each HCV tag. This amount also applies to each Car tag issued to post-paid business accounts. The Minimum Annual Tag Usage Amount does not apply to Car tags issued to pre-paid accounts. More details about fees.
What the tag beeps mean
Your tag should beep each time you pass under a tolling gantry.
One tag beep means your tag has been detected correctly. No action required.
Three tag beeps means your account balance is low. It's time to make a top up payment.
Four tag beeps means your account has been suspended. You need to buy an EastLink trip pass to pay for your EastLink trip. You must also separately make sufficient payment on your account to reactivate it for future trips. (If you hear four tag beeps on another tollway, e.g. CityLink, you need to contact that tollway operator to buy the appropriate pass for that tollway, e.g. contact Transurban Linkt to buy a CityLink pass.)
No tag beeps means your tag may be faulty or may not be correctly installed in your vehicle. For tag faults, contact your tolling account provider.
