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Received a text message or email about unpaid EastLink tolls?

It’s quick and easy to check whether it’s a scam. Here’s how to do it…

There is no need to contact EastLink to report a scam text message or email. Government authorities and telecom companies are aware of these scams and are working on solutions to reduce the volume of scam messages.

What do the tag beeps mean?

Your tag should beep each time you pass under a tolling gantry.

One tag beep means your tag has been detected correctly. No action required.
Three tag beeps means your account balance is low. It's time to make a top up payment.
Four tag beeps means your account has been suspended. You need to buy an EastLink trip pass to pay for your EastLink trip. You must also separately make sufficient payment on your account to reactivate it for future trips. (If you hear four tag beeps on another tollway, e.g. CityLink, you need to contact that tollway operator to buy the appropriate pass for that tollway, e.g. contact Transurban Linkt to buy a CityLink pass.)
No tag beeps means your tag may be faulty or may not be correctly installed in your vehicle. For tag faults, contact your tolling account provider.

If you have an EastLink account

Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.

Account Login

If you DON'T have an EastLink account

Send An Online Enquiry

Phone

For customer service phone (03) 9955 1400 from 7am to 6pm Monday to Friday (excluding public holidays).

DECEASED ESTATE FORM SIGN UP FOR EMAIL BULLETINS ABOUT EASTLINK

Road hazard reports

To report a road hazard only (03) 9955 1550. Do not use this number for any other purpose.

How to apply for an extension of payment or a payment plan

If you are just experiencing short-term payment difficulties and are only seeking an extension of payment terms or a payment plan for an existing EastLink debt, please phone us on (03) 9955 1400 during business hours (Monday to Friday excluding public holidays).

How to apply for hardship assistance

EastLink has a Hardship Policy.

If you are experiencing financial hardship and are finding it difficult to pay an existing EastLink debt then you can apply for hardship assistance by sending an email to hardship@connecteast.com.au (do NOT send any other enquiries to this email address).

You will need to provide some evidence of financial hardship, for example:

Letter from a charitable organisation (e.g. financial counselling service or community legal centre) regarding inability to provide for basic necessities
Official eviction notice (not a warning of possible eviction due to rental arrears)
Pending disconnection of essential services, like water, electricity or gas (does not include mobile phone or internet bills)
Notice of impending legal action
Bank notice (e.g. overdraft call or mortgaged property repossession)
Overdue medical bills
Final notice from school regarding payment of mandatory fees
Repossession notice of essential items, like a car or motorcycle.